Privacy Policy

This Privacy Policy governs the manner in which AFAHCC Labs Private Limited ('We'/'Our'/'Us') collects, uses, stores, maintains, secures and discloses information collected from users (each, a 'User'/'You'/'Your') of our website and services. This Privacy Policy is a part of and shall be read with our Terms of Service.

We collect and process information in the following ways:

We use the collected information to:

• Enable you to use our services and enforce our Terms of Service
• Personalize and customize your experience
• Improve troubleshooting, functioning and security measures
• Communicate with you and provide customer service
• Ask for ratings and reviews of services
• Comply with applicable laws and regulatory obligations
• Send periodic emails about updates and information
• Process your transactions and payments
• Analyze usage patterns and optimize our services

We take all reasonable precautions to protect your Personal Information and Non-Personal Information, both online and offline, using industry standard technical and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or alteration.

We store all Personal Information of Users on the cloud infrastructure offered by:

• Amazon Web Services (AWS) - Privacy Policy: https://aws.amazon.com/privacy/?nc1=f_pr
• Google Cloud Platform (GCP) - Privacy Policy: https://policies.google.com/privacy

Our security measures include:

• Regular Malware Scanning
• Encryption of sensitive data
• Access controls and authentication
• Secure data storage and transmission
• Regular backups and disaster recovery procedures

Please note:

• We do not use vulnerability scanning and/or scanning to PCI standards
• We only provide articles and information
• We never ask for credit card numbers directly

We do not sell, trade, rent or otherwise transfer your Personal Information to third parties. However, we engage certain third-party service providers ('Service Providers') to provide various services.

We collect Personal Information from Users only if they voluntarily submit such information to us. Users can:

• Refuse to supply Personal Information
• Withdraw previously provided consent
• Modify or delete their profile and Personal Information
• Request account deletion

Please note that we may retain your personal information for a period of 180 days after deletion to comply with applicable laws. We may continue to store and use your Personal Information in an anonymized and aggregated manner for as long as necessary to provide our services effectively.

We reserve the right to update this Privacy Policy at any time. When we do, we will:

• Post a notification on our website
• Update the 'Last updated' date
• Notify users of significant changes

We encourage Users to frequently check this page for any changes to stay informed about how we are protecting your information.

To delete your account and associated data:

• Submit a request through our Account Deletion Request Form
• Provide the email ID and phone number associated with your account
• Your request will be processed within 7 days
• All associated data will be permanently deleted as per our policy

If you have any concerns about content or privacy violations, please contact our Grievance Officer with the following details:

• Description of the content in violation
• Location/URL of the content
• Supporting documents (if applicable)
• Your full legal name

We will:

• Acknowledge your grievance within 24 hours
• Provide a unique ticket number for tracking
• Review and take appropriate action within 15 days

If you have any questions about this Privacy Policy, please contact us at:

Email: help@twofourlabs.com

We will respond to your request within a reasonable timeframe.